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Rubin Brothers

Our Policies

Product Availability and pricing

If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item. Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at our store or INFO@RUBINBROTHERSDIAMONDS.COM or 1-866-998-6001.

Special orders

We want to help you find the perfect diamond. If you do not find it in our diamond inventory, use our SPECIAL ORDER form to request the exact diamond you want, or do not hesitate to contact one of our diamond and jewelry consultants in person at our store or INFO@RUBINBROTHERSDIAMONDS.COM or 1-866-998-6001.

View your Diamond before it is set.

If you prefer, you can view your diamond before it's set. Once you purchase and receive your Rubin Brothers diamond, send it back to us and we will create your custom ring for you. We'll pay the shipping charges for delivery of your diamond, and your finished ring. View our RETURN INSTRUCTIONS.

Ring Size

If your Rubin Brothers ring does not fit, we will resize it once free of charge within 45 days of its original shipment. If you purchased it at our store and can come in to see us in person for a fitting you will get resizing free for the life of the ring.

Custom Jewelry

Call us and we can talk to you about what you are looking for in you jewelry and create an exquisite piece. Using our cutting edge stat of the art processes.

Payment Processes

For your convenience, we offer the following payment methods:

  • Credit cards: Use your American Express, Visa, MasterCard, or Discover card. We accept payment in US dollars only.
  • Wire transfer: Arrange payment through your bank and receive a 3% discount.

« Return to Our Policies


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