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Rubin Brothers

Our Policies

Policies on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order. As an alternative, you can:

  • Continue your order via wire transfer and receive a 3% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for all orders. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.
  • Continue your order using a credit card. If you order before noon, your order will begin processing today.
  • Contact your bank and request a one-time waiver of the daily charge limit.

Gift Certificate policies

For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate. If you do not wish to use a credit card to redeem your gift certificate, call customer service at 1-866-998-6001.

Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Rubin Brothers is not responsible for lost or stolen gift certificates. At any time, you can view your Gift Balance.

Rubin Brothers gift certificates are redeemable only at www.rubinbrothersdiamonds.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).

Shipments are insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Rubin Brothers orders over $1,000, regardless of any signature waivers you may have with FedEx.

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